Help centre

Free over $99, $9.95 flat under. Click & collect at Pacific Fair is free. Ball cartons (24 cans) are click & collect only. Full details →

Orders placed before 1pm AEST on a business day are posted the same day. Then Australia Post takes about 1–2 business days to Brisbane, the Gold Coast, the Sunshine Coast and Northern NSW; 2–4 to Sydney, Melbourne and Canberra; 3–5 to Adelaide, Hobart and the regional east coast; 4–7 to Perth, Darwin and regional WA and NT.

You'll get an Australia Post tracking number by email when your parcel leaves Broadbeach. Orders placed before 1pm AEST on a business day go out the same day.

No. Everything goes Australia Post standard, dispatched the same day when you order before 1pm AEST on a business day. On the Gold Coast and need it today? Choose click & collect: order during the pharmacy's trading hours and it's ready within 3 hours (usually within the hour), seven days a week.

Yes. Order during the pharmacy's trading hours, any day of the week, and it is ready within 3 hours at Priceline Pharmacy Pacific Fair (Shop 81) — usually within the hour. Need it urgently? Email us and we'll prioritise it.

Check the order-by date for your state in our Christmas order-by dates. On the Gold Coast, click & collect at Pacific Fair is the safest option for a last-minute gift.

No, we deliver within Australia only.

Pre-order products are marked Pre-order, with the expected ship window on the product page, and we'll email you if the date changes. You pay in full at checkout, and you can cancel for a full refund any time before it ships. If your order also has in-stock gear, that goes straight away and the pre-order follows when it lands, at no extra postage.

Email hello@australianpadelshop.com straight away with your order number. If it hasn't been dispatched, we can change or cancel it. Once it's on its way, it becomes a normal return.

Email hello@australianpadelshop.com with your order number and we'll reply within one business day, Monday to Friday. If a parcel looks stuck, we'll chase it with Australia Post for you.

Email hello@australianpadelshop.com with your order number and a photo. A faulty, damaged or wrong item is put right at our cost.

Visa, Mastercard, American Express and UnionPay cards, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay — you choose at checkout. Afterpay is subject to Afterpay's approval and its own terms.

Everything comes through authorised Australian distribution, and warranty claims are handled here, by us. No grey imports, ever.

Yes. The stock shown on each product page is what we hold at Broadbeach, and it updates with every order, so the site won't sell you something we don't have. Rackets you can order before they land are marked Pre-order. If anything does go wrong with an item before it ships, we'll contact you and you choose a swap or a full refund.

We're new, and honestly — until a few months of real sales teach us how much Australia buys of what, our in-stock position won't be where we want it. We're sorry. Back-in-stock alerts on every product page email you the moment it lands, and the range deepens every month.

We do our best to be the cheapest in Australia. We're an online store with no shopfront rent, and we regularly check the everyday prices of established Australian padel retailers to help set ours. We don't monitor every retailer, so we can't promise to be the cheapest on every product, every day. How we price →

No, we don't price match or price beat. If you see something cheaper at another Australian store, email us a link and we'll take a look. Seen it cheaper? →

Prices online vary for many reasons, including older models, overseas pricing and stock that isn't held in Australia. Ours comes through authorised Australian distribution: it's already here, we handle warranty claims with the distributor, and you can return in person at Pacific Fair. Overseas or Australian shop? →

Not at the moment. We stock rackets, balls, grips, bags and accessories.

Yes. Email hello@australianpadelshop.com with your level, how often you play, whether you've played tennis, any arm or elbow trouble and your budget, and within one business day, Monday to Friday, we'll reply with two or three rackets we have in stock. Or start with the Racket Finder or the buying guides.

We don't hold demo rackets. Many clubs hire rackets by the session, so hire a couple of shapes first. An unhit racket, with its grip wrap and film still on, can come back within 30 days of delivery if it doesn't feel right in your hand. Choosing a racket you haven't hit →

Look for a round shape, a soft core and a lighter frame. Our beginner guide lists the rackets we'd put in a new player's hand, with live prices.

A soft core absorbs more shock and feels more forgiving. A hard core gives more back when you swing fast, but can feel harsh if you don't. If you're newer to padel or your arm complains, start soft. Soft vs hard, explained →

Pressure starts dropping the moment you open the can, whether you play or not. A serious pair will notice a can going flat after two or three sessions; most club players get about a month of weekly hits. Keep balls out of the car: heat kills pressure faster than play does. Padel balls explained →

Yes, within 30 days of delivery if you've changed your mind and it's unused, in its original packaging. Change-of-mind refunds are for unused items only: if a racket shows any sign of use (a hit, a ball or court mark, a scuff, or the grip wrap or film removed), it can't come back for change of mind. Post it back (return postage is yours) or hand it in free at Priceline Pharmacy Pacific Fair. A faulty or wrong item is different: it's covered, at our cost. Full policy →

Yes. Orders placed from 1 November to 24 December can be returned for change of mind until 31 January, or 30 days from delivery if that's later, on the usual conditions. A faulty item is always covered.

Yes, within 30 days of delivery, as long as it's unused: unhit, with the grip wrap and protective film still on. If it shows any sign of use, it can't come back. Send it back (return postage is yours, or it's free in person at Pacific Fair) and order the one you want.

Not for change of mind: opened ball cans, and overgrips, base grips and protectors once opened, can't come back. A faulty item is always covered.

We inspect each return and refund it within 2 business days of it reaching us, to your original payment method. Your bank usually shows it a few business days after that.

Not if the crack came from impact. Cracks and chips from hitting the wall, the floor, the fence or another racket are not manufacturing defects and aren't covered by warranty, and that's how almost every crack happens, so fit a frame protector. Only a genuine manufacturing fault is different: email photos and your order number, and your rights under the Australian Consumer Law apply. What to do with a cracked racket →

Yes. Australian Padel Shop is run from Broadbeach on the Gold Coast by Markey Group Investments Pty Ltd (ABN 57 670 386 893). You can collect orders and return items in person at Priceline Pharmacy, Shop 81, Pacific Fair.