A cracked racket isn't covered by warranty when the crack comes from impact: the wall, the floor, the fence or another racket. That's how almost every crack happens. Only a genuine manufacturing fault is different, and then your rights under the Australian Consumer Law apply.
Impact damage isn't covered
Padel is played inside a glass box, and rackets take knocks a tennis racket never does: a defensive scoop off the wall, a racket dragged along the turf to pick up a ball, two players going for the same volley. Almost all of that lands on the top edge of the head, and a chip there can grow into a crack.
Cracks and chips from impact are not manufacturing defects, and they are not covered by warranty. That's why a frame protector is the first accessory we suggest with any racket.
A used racket can't come back for change of mind
Change-of-mind refunds are for unused rackets only. If a racket shows any sign of use (a hit, a ball or court mark, a scuff, or the grip wrap or film removed), it can't be returned for change of mind. This doesn't affect your rights if a product is faulty.
If you think it's a genuine fault
Very occasionally a racket fails in a way that has nothing to do with a knock. If you believe that's what happened, email hello@australianpadelshop.com with:
- your order number
- photos of both faces, the top of the frame and a close-up of the damage
- roughly when you noticed it, and what happened just before
We'll inspect it, with the brand's Australian distributor where needed. If the damage shows signs of impact, it isn't covered. If it's a genuine manufacturing fault, your rights under the Australian Consumer Law apply.
If a crack flexes or is spreading, stop playing with the racket. Our guide to when to replace a padel racket explains why.
Your consumer rights
Separately from any manufacturer's warranty, the Australian Consumer Law guarantees that what you buy is of acceptable quality. Our returns and warranty page sets out how consumer guarantees, change-of-mind returns and manufacturer warranties fit together.
How to stop it happening
Fit a frame protector from day one, pick balls up by hand rather than scraping them off the court, carry the racket in a padded bag, and keep it out of a hot car. Our guide to looking after a padel racket in Australian heat covers the rest.
adidas say their Antishock tape isn't compatible with the Metalbone line, so if you play a Metalbone, check before you fit any tape.
Written by the Australian Padel Shop team and last reviewed on 20 October 2026. Prices on this page are pulled live from our catalogue. Manufacturer warranty terms are set by each brand, not by us. This page is general information, not legal advice.